KEDCO organised town hall meeting to enhance service delivery with complaints handling mechanisms
By: Jabiru Hassan, Kano.
Kano electricity Distribution Company (KEDCO) has organised a town hall meeting with customers and stakeholders on complaints handling mechanisms, customer rights and regional performance in a strategies to improve constant power supply across franchise states.
The meeting which was held Wednesday morning was well attended by the customers and relevant stakeholders which is a clear indication that KEDCO is gradually succeeding in creating an enabling environment to enhance more cordial relationship and mutual understanding.
The meeting has brought much awareness about KEDCO’s determination to makes excellent advancement in power supply in according to it’s banding system in order to makes sure that there is an improvements in seeing the customers with satisfaction in Kano, Katsina and Jigawa States respectively.
During the meeting, many issues were discussed that may also be the lasting solutions to a certain challenges that are somehow becoming an issue towards the distribution of electricity to the company’s teaming customers as well as industrial consumption.
Some of those who spoke at the meeting stated that KEDCO is very much improving because electricity supply is getting boost everyday while some of the customers advised the company management to use what was discussed during the meeting that may restore good human relations between the customers and the electricity billing staff using elders and relevant community leaders for hitch free collection.
Furthermore, the participants canvassed that there is the need for more public enlightenment so as to ensure that consumers are current of all the KEDCO’s plans and new initiatives that would facilitates power supply with optimum results.
Similarly, during the meeting, KEDCO management and the participants discussed how to tackle the menace of Vandals, meter bypassers use of sub-standard materials through illegal connections and reporting suspicions in tempering with KEDCO properties.
In conclusion, the participants on behalf of all the company customers across the Franchise states commended the KEDCO’s Communications unit for giving updates to consumers whenever there is some new developments and reassured that electricity bills would continue to be paid regularly.
